Service Advisor - Automotive Repair (Smithfield)

AI Job Summary
- Experience in an automotive repair or workshop environment.
- Strong customer service and communication; explain repair processes, scope, and timeframes; handle concerns calmly.
- Experience with tablet-based check-in and Digital Triage; capture accident, non-accident, and pre-existing damage.

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**Role Type**: In office
- Permanent
- Full-time
- Mid-level Senior

**Description**: **About the Role**

CARe Automotive is looking for an experienced **Service Advisor** to join our repair centre team. This is a key customer‑facing role, acting as the link between customers, Customer CARe, and the workshop to ensure a smooth, well‑coordinated repair journey.

You’ll play a hands‑on role in vehicle intake, customer communication, and repair coordination while supporting safety, quality, and production outcomes.

**About CARe Automotive**

CARe Automotive is a national automotive collision repair business delivering end‑to‑end repair solutions through a network of accredited repair centres. We partner with insurers, fleet providers, and customers to deliver safe, compliant, and high‑quality repair outcomes — with **Customer CARe at the centre of everything we do**.

**Key Responsibilities**

**Customer Service**
- Be a point of contact for CARe customers
- Accurately document customer concerns and vehicle condition
- Clearly explain repair processes, scope, and timeframes
- Maintain ongoing communication with customers and Customer CARe
- Handle customer concerns professionally and calmly

**Vehicle Intake & Coordination**
- Complete tablet‑based check‑in and Digital Triage processes
- Capture accident, non‑accident, and pre‑existing damage
- Mark up vehicles and maintain accurate records in RPS
- Review jobs, action notes, and support production planning
- Coordinate rectifications, Out of Scope items, and quick‑fit work

**Administration, Safety & Compliance**
- Maintain accurate documentation and system records
- Support continuous improvement and process compliance
- Follow all site safety rules, PPE requirements, and procedures
- Identify and escalate safety risks or incidents

**About You**

**Essential**
- Experience in an automotive repair or workshop environment
- Strong customer service and communication skills
- High attention to detail and organisational ability
- Understanding of vehicle repair processes
- Current driver’s licence

**Desirable**
- Certificate III in Panel or Paint
- Experience in a senior customer service or advisor role
- Knowledge of insurance or accident management environments
- Experience with RPS or similar repair management systems

**Why Join CARe Automotive?**
- Work for a fast growing national repair network
- Customer‑focused culture with strong operational support
- Supportive team environment with clear processes

If you’re passionate about delivering outstanding customer experiences and have experience in automotive repair environments, we’d love to hear from you. Apply on Kit Job: kitjobau.com/job/3qgsbw