Customer Experience Consultant (Wetherill Park)

**The Opportunity**: **Shift Details**:

- During Daylight Savings: 11:00 AM
- 7:00 PM
- Outside Daylight Savings: 10:00 AM
- 6:00 PM

**What's on offer**:

- ** Training & development | On-the-job coaching | Supportive team environment**:

- ** Attractive remuneration package | Annual performance bonus**:

- ** A close-knit team setting that prioritises inclusion and collaboration**:

- ** Opportunity to collaborate with and learn from a variety of departments across the business**:

- ** Monthly culture days**:

- ** Free on-site parking**

**What you'll be responsible for**:

- Answering 80+ incoming customer inquiries via phone
- Resolve a wide range of customer issues related to waste management services, using a detailed understanding of transport legislation and waste industry knowledge
- Maintain accurate customer records and update information in our CRM system
- Process customer requests, bookings, and complaints in a timely manner
- Collaborate with internal teams to ensure customer satisfaction
- Use business knowledge and critical thinking to find resolutions for customers
- Managing customer requests in multiple operating systems

**What you'll need to be successful**:

- Previous experience in a customer service role, preferably in a contact centre environment
- Experience using Google Suites is desirable
- Strong computer literacy skills and familiarity with CRM systems (Salesforce, DOS-based systems, SAP) advantageous
- Excellent communication and problem-solving abilities
- Typing speed of 60 wpm with an accuracy level of 80% or more
- Ability to multitask and work effectively in a fast-paced environment
- Ability to challenge yourself and reach KPI’s set out in SLA’s
- Positive attitude and commitment to delivering outstanding customer experiences
- Ability to think outside the box and work collaboratively as a team and with internal/external stakeholders

**A Veolia Career**: **All of our employees are entitled to**:

- **Our Veolia Cares policy enables parental leave to be offered from day one of your employment regardless of whether you’re on a permanent or fixed term contract**:

- **Employee share plan**:

- **Annual performance-based salary review with bonus opportunity**:

- **Support to pursue educational and development opportunities**:

- **Access to endless career options and pathways, Veolia promotes from within**:

- **Employee Assistance Program (EAP)**:

- **Bupa health insurance discount**:

- **Corporate Discounts**:

- **Fitness Passport**:

- **Volunteer Opportunities**:

- **Salary sacrificing (i.e. super, novated leases)**

**We are a Circle Back Initiative Employer and commit to respond to every applicant.**

Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, you’ll have the opportunity to build your career, and a more sustainable world.

Veolia welcomes applicants from all genders, identities, and cultural backgrounds to apply.

Don't meet every single requirement? You don't need to. Veolia is building a diverse and inclusive workplace that fosters innovation. If you're interested in this role, we would love to hear from you, even if your past experiences don't perfectly align with the skills we've listed.

Wetherill Park 2164 Apply on Kit Job: kitjobau.com/job/3quddf