Cx Frontline Consultant (Smithfield)

**About Veolia**: **Create positive change. Be a champion of Ecological Transformation.**

Join Veolia, a global leader with over 170 years of experience, operating in 40+ countries with 220,000 employees worldwide, including 6,500 staff across 300 sites in Australia and New Zealand. As part of our team, you'll contribute to crucial environmental solutions through our innovative Water, Waste, Energy and Industrial Services, helping protect the workplace and address essential human needs for a sustainable future.

**The Opportunity**: Shift Details:

- During Daylight Savings: 11:00 AM
- 7:00 PM
- Outside Daylight Savings: 10:00 AM
- 6:00 PM

**What's on offer**:
- Training & development | On-the-job coaching | Supportive team environment- Attractive remuneration package | Annual performance bonus- A close-knit team environment that prioritises inclusion and collaboration- Opportunity to collaborate with and learn from a variety of departments across the business- Monthly culture days- Free on-site parking

**What you'll be responsible for**:
- Answering 80+ incoming customer inquiries via phone-
- Resolve a wide range of customer issues related to waste management services, using a detailed understanding of transport legislation and waste industry knowledge- Maintain accurate customer records and update information in our CRM system- Process customer requests, bookings, and complaints in a timely manner- Collaborate with internal teams to ensure customer satisfaction- Use business knowledge and critical thinking to find resolutions for customers- Managing customer requests in multiple operating systems

**What you'll need to be successful**:
- Previous experience in a customer service role, preferably in a contact centre environment- Experience using Google Suites is desirable- Strong computer literacy skills and familiarity with CRM systems (Salesforce, DOS-based systems, SAP) advantageous- Excellent communication and problem-solving abilities- Typing speed of 60 wpm with an accuracy level of 80% or more- Ability to multitask and work effectively in a fast-paced environment- Ability to challenge yourself and reach KPI’s set out in SLA’s- Positive attitude and commitment to delivering outstanding customer experiences- Ability to think outside the box and work collaboratively as a team and with internal/external stakeholders

**Why Veolia?**:

- At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits designed to help you thrive, including: Generous paid parental leave and paid volunteer days- Flexible and hybrid working arrangements- Superannuation contributions on unpaid parental leave- Fitness Passport and discounted health insurance- Employee Assistance Program (Thrive) for you and your family- Car allowances, novated leasing, and vehicle discounts- Bonus and referral programs, plus employee share plan- Ongoing professional development and clear career pathways

Join a team that values your wellbeing, growth, and contribution—while making a real impact on the environment and our communities.

**Fairness, Diversity & Inclusion**: Apply on Kit Job: kitjobau.com/job/3qupk4