Customer Service Coordinator Escalations Wetherill Park
Customer Service Coordinator Escalations Wetherill Park
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Wetherill Park, Australia -
Posted: less than a week ago
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Description
Company Description
As market leaders and experts in luxury furniture design, we take pride in our commitment to quality and innovation.
For over 60 years, Nick Scali has been a nationally recognized household name in the Australian furniture industry. Following our acquisition of Plush Sofas in late 2021, we now operate over 110 showrooms across Australia and Recent Zealand, with exciting plans for further expansion in 2025.
Join an iconic Australian retail organization and be part of an international ASX-listed company that values career development in a supportive team setting.
Are you passionate about delivering top-notch customer service? Do you have a knack for resolving complex issues? If so, we have the perfect opportunity for you!
As our Customer Service Coordinator, you will liaise with customers and other departments, investigating, researching and assessing warranty cases at the escalated stage. Ensuring that customer concerns are resolved to company standards.
Key Responsibilities:
Work closely within a team of 8 to resolve warranty cases.
Work with other departments to reach resolutions.
Ensure seamless customer service and support.
Qualifications
Customer service experience in an office-based role needed
Excellent communication & customer service skills
Solid problem-solving skills and the ability to handle challenging situations with ease
Great attention to detail
A technical and inquisitive mindset
Ability to investigate warranty cases, and research product information
Only those with full working rights in Australia need apply.
Additional Information
Why Work for Nick Scali?
Job security at a publicly listed company trading for over 60 years and continuing to grow
Competitive salary
Continuous training and career development opportunities
A supportive team environment that values innovation and improvement
Free onsite parking down a private driveway
Close to M7 motorway
Monday to Friday only
Monthly free team lunch Apply on Kit Job: kitjobau.com/job/3qptvf
As market leaders and experts in luxury furniture design, we take pride in our commitment to quality and innovation.
For over 60 years, Nick Scali has been a nationally recognized household name in the Australian furniture industry. Following our acquisition of Plush Sofas in late 2021, we now operate over 110 showrooms across Australia and Recent Zealand, with exciting plans for further expansion in 2025.
Join an iconic Australian retail organization and be part of an international ASX-listed company that values career development in a supportive team setting.
Are you passionate about delivering top-notch customer service? Do you have a knack for resolving complex issues? If so, we have the perfect opportunity for you!
As our Customer Service Coordinator, you will liaise with customers and other departments, investigating, researching and assessing warranty cases at the escalated stage. Ensuring that customer concerns are resolved to company standards.
Key Responsibilities:
Work closely within a team of 8 to resolve warranty cases.
Work with other departments to reach resolutions.
Ensure seamless customer service and support.
Qualifications
Customer service experience in an office-based role needed
Excellent communication & customer service skills
Solid problem-solving skills and the ability to handle challenging situations with ease
Great attention to detail
A technical and inquisitive mindset
Ability to investigate warranty cases, and research product information
Only those with full working rights in Australia need apply.
Additional Information
Why Work for Nick Scali?
Job security at a publicly listed company trading for over 60 years and continuing to grow
Competitive salary
Continuous training and career development opportunities
A supportive team environment that values innovation and improvement
Free onsite parking down a private driveway
Close to M7 motorway
Monday to Friday only
Monthly free team lunch Apply on Kit Job: kitjobau.com/job/3qptvf
Highlights
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Company nameNick Scali -
Job positionCustomer Service Coordinator Escalations Wetherill Park
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