Sales Support & Customer Service Executive (Smithfield)

24 September 2025 The Role We are seeking a an experienced and customer focused, energetic, enthusiastic individual to join our National Customer & Sales Support Team based in our Smithfield head office. This is a permanent full time position, Monday to Friday (8am to 5pm). This role is wide-ranging with main responsibilities including but not limited to:
- Answering a high volume of calls from repeat and new customers
- Processing customer orders and quotes
- Resolving customer queries pertaining to products
- Being proactive when dealing with sales phone calls
- Ensure customer enquiries are answered professionally and promptly
- Liaise with internal departments on a regular basis
- Supporting the national sales team
- CRM administration The Candidate The ideal person will demonstrate:
- A positive team player with ‘can-do’ attitude and a willingness to assist in different areas of the business.
- Previous experience in a customer sales support based role
- Excellent communication skills, written and verbal
- Technical aptitude
- Excellent computer and data entry skills
- Attention to detail, with initiative and common sense
- Commitment and dedication
- Interest in the building, plumbing or electrical industry
- Ability to work in a team environment Full training will be provided and there is scope for advancement. About Us Since 1920, Mascot Engineering has been manufacturing products for the building industry. Proudly Australian owned, we have operations nationally with the head office and primary manufacturing plant in Smithfield, NSW. We manufacture and supply products for the Building, Plumbing, Electrical, Civil and Landscaping markets throughout Australia. We’re a young and energetic team who are passionate about what we do and like to enjoy ourselves as we do it. Our products have a real benefit over the competition and we’re well known in the market place. Everyone in the business makes a difference – we’re a small team, not a corporate – everyone has a voice. Explore this website for more. Apply today Opportunities like this don’t come around every day… If the above sounds like you and you’re passionate about customer service, apply today with your CV and letter of interest (all applications will be treated in confidence). Email Apply on Kit Job: kitjobau.com/job/3qxg8y