Golf Course Customer Service Officer (Fairfield)

**Closing date**: 17/07/2025 5:00 PM AUS Eastern Standard Time

**Location**: Fairfield LGA

**Department**: Leisure Centres, Showground & Golf Course

**Employment type**: Permanent Part Time

**Work Arrangement**: On-site

**THE POSITION**: The Golf Course Branch is looking for highly motivated individuals to join our team at Fairfield Golf Course. The position is responsible for the provision of front desk and shop related duties to all Golf Course players and members. This includes general reception and customer service duties including phone enquiries, cash handling, course bookings, selling memberships and general administrative duties relating to the role. This hands-on role offers a unique opportunity to work across golf retail, customer service, member engagement, competition management and golf cart & driving range operations.

2 permanent part time opportunities are available
- 1x 21 hours per week
- 1 x 16 hours per weeks

**KEY RESPONSIBILITIES**:

- Deliver outstanding customer service in the Proshop
- Maximise course usage through efficient tee-time bookings
- Promote retail offerings and maintain a clean, professional shop presentation
- Accurately handle transactions and stock using the Club’s POS system
- Manage motorised and pull cart hire processes, including documentation and safety checks. Prepare, clean, and store golf carts as needed
- Maintenance of the driving range
- picking up range balls and range baskets after use.
- Communicate course rules clearly and effectively

**ESSENTIAL**:

- Considerable experience in account reconciliation.
- Comprehensive experience in golf industry or similar.
- Comprehensive experience in cash handling and financial control systems.
- Comprehensive experience in customer service.
- Experience with sales and transactions using a POS system
- Customer service experience in a high-pressure environment.
- Experience in retail and/or kiosk stock control
- Solid golf knowledge, including understanding of equipment, course play, and etiquette
- Available to work weekends and flexible schedule as needed

**SALARY & EMPLOYMENT CONDITIONS**:

- Permanent part-time position, 16 hours per week & 21 hours per week.
- This position is a Grade 2, with a commencing hourly rate of $35.07 per hour.
- Standard Hours of Work: Between 6am to 7pm Monday to Sunday. However, commencing and finishing times will vary and depend on operational needs. Initially the hours will be 7am
- 5pm weekdays and 6.30am
- 5pm on weekends. Extended hours in peak periods 6am
- 10pm.

**FURTHER CONTACTS**:A position description is available from Council’s Website or by contacting the Showground office on 9725-0334.

Further enquiries, once you have received/read the position description, should be directed to Manager
- Showground, Golf Course & Leisure Centres, Mr. Ross Wilson, on 9725 0334.

**CLOSING DATE**:Applications close 5pm, Thursday 17 July 2025

**HOW TO APPLY**: Applications must address the essential criteria in the position description. A Position Description is available from the contact person listed above. Applications should be addressed to Wayne Jackson Open Space Co-ordinator.

Applicants must have the right to work in Australia and may be required to undertake a national police clearance as part of the recruitment process.

We kindly ask for no recruiters at this stage.

**NOTES**: Please upload documents in PDF format.

**PO BOX 21 BRAD CUTTS**

**FAIRFIELD NSW 1860 GENERAL MANAGER Apply on Kit Job: kitjobau.com/job/3qzda5