Customer Service Officer Wetherill Park

Company Description

Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia.

We are a Global Organization with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000 employees & an expanding team across Australia.

Handle incoming calls, orders, inquiries, and complaints promptly.

Process orders, invoices, and credits accurately.

Provide support to customers, branches, and other teams.

Liaise with freight providers and logistics teams.

Manage stock replenishment and back orders.

Ensure timely delivery and order fulfillment.

Data entry and record keeping.

Prepare reports and documentation.

Maintain organized filing systems.

Provide excellent customer service and support.

Work effectively as part of a team.

Follow company policies and procedures.

Qualifications

Experience with Export orders

Previous experience within Customer Service/Call Centre or similar role.

Have a strong understanding of Customer Service principles.

Be self-motivated, quick leaner, with a can-do attitude.

Have excellent interpersonal / communication skills and attention to detail.

Have excellent computer skills / administrative skills.

Additional Information

As a market leader, Sika Australia understands and recognizes the contribution employees make to the success of our business.

In return for your experience and commitment, you will be rewarded with,

A market-competitive salary package.

A supportive working setting with a solid, positive company culture

We invest in our employees
- you will be provided with all relevant training and development.

Diversity and inclusion are at the heart of our culture. We're committed to continually increasing the diversity of our workforce. We actively encourage all people to apply!

Disclaimer
- Sika Australia does not accept unsolicited agency resumes. Sika Australia is not responsible for any fees related to unsolicited resumes. Apply on Kit Job: kitjobau.com/job/3rd5zj