Parts Transformation Lead – Digital and Process (Fairfield)

Date: 18 May City: Fairfield – Head Office At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role. The Chance Join a global OEM with a 100 year legacy of engineering excellence, world class machinery and one of the most advanced parts operations in the industry. As our Parts Transformation Lead Digital & Process, you'll help modernise how our aftermarket parts ecosystem works across Australia, New Zealand and the Pacific. Working within a collaborative team of six, you'll drive transformation initiatives that remove friction, improve customer and staff outcomes, and lift the performance of our digital parts platforms. You'll map processes, design future state journeys, translate ideas into executable work, and partner closely with platform owners, I.T, national parts teams and frontline users. This is a high impact role where your work directly improves how customers order, receive and interact with Komatsu parts, supporting the reliability of our worldclass machines and strengthening our OEM advantage. You'll also enjoy up to two days per week working from home, with strong support, shared problem solving and plenty of collaboration across the team. Role Located Fairfield Komatsu benefits
- Family Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
- Financial: Income Protection Insurance provided through our company superannuation fund.
- Career: Recognition, awards, flexibility, further education studies and internal career development.
- Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
- Referral Program: $ referral payment for referring a successful new employee to Komatsu. What we are looking for
- Process design and mapping (as-is / to-be), including exceptions and impact assessment
- Digital and e-commerce experience, with exposure to online platforms and workflows
- Marketing and customer insight knowledge, including understanding customer behaviour, adoption, and CX impacts
- Collaborative delivery, working closely with platform owners and broader Information Technology Teams.
- Strong business analysis skills, including user stories, acceptance criteria, and documentation
- Change leadership, with the ability to influence stakeholders and guide rollout activities
- Digital fluency, using data and system behaviour to identify and drive improvements
- User-centred approach to continuous improvement, reducing friction for both customers and internal teams Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rfy5t