Customer Service Team Leader Smithfield

About the Role 9am
- 5:30 pm Start ASAP On site Parking Key Responsibilities
- Work with the Escalations Manager to train and support the team
- Lead the team in resolving complex customer issues professionally and efficiently
- Create and implement strategies to improve customer service
- Analyze escalations to find trends and improve processes
- Collaborate with other departments for seamless customer support
- Provide ongoing training to enhance team skills and performance
- Represent the company in tribunal hearings effectively Skills Required
- 3+ years in a similar role (Retail or Insurance industry highly regarded)
- Exceptional communication and customer service skills
- Robust problem‑solving ability with experience handling challenging customer situations
- Robust attention to detail and the ability to understand and enforce policies and procedures
- Full working rights
- Own transport This is an exciting chance to join a growing business in a newly created role! Job Types: Full‑time, Permanent Pay: $70,000.00
- $75,000.00 per year Perks
- Salary packaging Schedule
- 8 hour shift
- Day shift
- Monday to Friday Experience Requirements
- Customer service: 2 years (preferred)
- Supervising: 2 years (preferred) Licence / Certification
- Full Driver Licence (preferred) Work Authorisation
- Australia (preferred) Work Location: In person #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rizji