Inbound Customer Service Smithfield

Protech are looking an experienced Escalations Coordinator to perform work with our client, located in Wetherill Park on a fulltime permanent basis.

ABOUT THE ROLE

Immediate Start

Full time

Monday
- Friday 9am-5pm

KEY RESPONSIBILITIES

Be the point of escalation for Customer Care team members to resolve issues as required to ensure customers’ issues are dealt with, completed & finalized in a timely manner.

Complete escalated customer enquiries in line with SLA’s

Raise claims against suppliers for replacement

Ensure customer satisfaction by providing excellent communication skills

Liaise with other departments (eg Purchasing, Dispatch and Quality Control) to establish effective and relevant service support activities.

Liaise and work with service technicians / contractors to ensure reports / outcomes are in line with expectations

Assess severity of customer escalation issues with the appropriate sense of urgency

General ad hoc duties

TICKETS & EXPERIENCE REQUIRED

2+ years experience in a call centre setting (claims highly regarded)

Customer service skills, ideally within the retail sector

Demonstrated experience in working with customers to achieve outcomes

Excellent communication skills & phone manner

Ability to work well under pressure

Knowledge of the retail industry highly regarded

Full working rights
- available to work on site Monday
- Friday

HOW TO APPLY?

Click APPLY below

ABOUT PROTECH

At Protech, we provide Outstanding Work to Great People, taking the hassle out of work so you can focus on a job well done. We’ve got your back with:

Safe and reliable work

Regular check-ins.

A ready, responsive and caring team.

Correct pay, on time.

As an equal opportunity employer, Protech provides opportunities with leading clients across construction, mining, asphalt, rail, warehousing and manufacturing and has branches in every state and territory. This means we can provide you with Great Work, no matter where you call home.

Job Types: Full-time, Permanent

Salary: $60,000.00
- $65,000.00 per year

Schedule:

8 hour shift

Day shift

Ability to commute/relocate:

Wetherill Park, NSW: Reliably commute or planning to relocate before starting work (required)

Experience:

Customer service: 2 years (preferred)

Call centre: 1 year (preferred)

Work Location: In person Apply on Kit Job: kitjobau.com/job/3rklc2