Customer Service Wetherill Park

Australian Lifting Centre is a leading wholesaler in the lifting and rigging industry. We have branches nationally and are seeking a customer service officer to look after sales and administration in our busy Wetherill Park Office.

The purpose of this role is to fulfil customer’s requirements starting from customer inquiry to after sales service, making Customer Service preferred & reliable for our customers and to build up skilled relationships with both internal and external customers using a variety of effective communication channels.

Some of the tasks will include:

Providing skilled order placement and fulfillment for customers

Providing after sales service to customers including technical information & support as required & requested

Management & release of backorders

Liaise with warehouse / dispatch team re order status

Communicate order status

Support Promotional activities and programmes

Organise & implement specialised orders & requests for regional customers

Feedback market intelligence & information gained to Branch Manager

Technical Support

Administration

The following skills are desired:

Previous customer service / liaison experience & skills

Excellent telephone manner

Excellent communication skills
- written & oral

Good interpersonal skills for handling customers & internal staff

Medium level of Computer literacy

Minimum education level attained
- School certificate

High attention to detail

Team player

Experience in the Lifting Industry

Valuable technical understanding of Lifting products and their operating limits

Job Types: Full-time, Permanent

Salary: $50,000.00
- $60,000.00 per year

Schedule:

8 hour shift

Supplemental pay types:

Performance bonus

Work Location: In person Apply on Kit Job: kitjobau.com/job/3rksew