Customer Service Manager Fairfield

An cutting-edge workwear and promotional clothing supplier, SHINY is the leading company for uniforms and decoration in the southern hemisphere. One of the largest employers in the industry, its stellar reputation has been built over 30 years, with an unwavering commitment to exceptional customer service and quality products.

SHINY is now seeking a full time Customer Service Manager to fill a vacant position.

To be successful in this role you must have:

A tertiary qualification

Excellent verbal and written communication skill; bilingual capability in English and Cantonese/Mandarin is highly advantageous

Excellent organizational and inter-personal skills, with the ability to multitask

At least 3 years of proven experiences as Customer Service Manager

Robust decision-making and problem-solving skills

Duties and Responsibilities

Manage relationships between the company and customers

Develop, implement, supervise and review customer service strategy, plan and policies

Develop, implement, supervise and review after-sales plans, policies and procedures for handling complaints, product returns, and refunds

Organise, motivate and supervise customer service staff

Coordinate with personnel from other departments to achieve performance targets and customer satisfaction

Maintain excellent communication with customers

Provide after-sales support to customers as needed

The annual salary is $70,000 to $85,000 per annum plus all statutory welfares.

Pay: $70,000.00
- $85,000.00 per year

Schedule:

8 hour shift

Education:

Diploma (required)

Experience:

Customer service: 3 years (required)

Language:

Mandarin/Cantonese (preferred)

Work Location: In person Apply on Kit Job: kitjobau.com/job/3rktda