Customer Service Representative (Virginia)

Supportive Team Environment
- Rewarding Monthly Bonus Structure
- Monday
- Friday family friendly hours

**About Auto Parts Group**: At Auto Parts Group (APG), we aspire to be Australia’s leading independent supplier of genuine and aftermarket replacement parts for the automotive repair industry. We aim to give our customers _"Real Advantage"_

You’ll be joining an industry-leading organisation that listens to our customers, is building our external brand and reputation as a leading disruptor and partner to the industry that focuses on operational excellence and has a supportive and engaging team environment.

**About the role** The primary role of our Customer Service Representative is to:

- Provide a high-level service to our customers, efficiently managing their parts enquiries, requests, and quotes, through to customer delivery.
- Manage an efficient phone service, answer all calls, and provide a professional and effective customer experience.
- Respond to customer escalations, order allocation, part profile & inventory records.
- Maintain departmental KPI’s and focus on continuous improvement.

**About you, skills and experience** We are looking for a Customer Service Representative who is:

- Passionate about customers.
- A service expert with some sales experience and a demonstrated ability to build and maintain customer relationships.
- Able to work in a team setting and contribute to the team’s success as well as also work independently.
- Highly motivated driven and self-starter.
- Punctual and reliable with a proactive work ethic.
- A natural problem solver who is solutions focused with sound computer skills.
- Driven by customer satisfaction, which is at the centre of every decision you make.
- A confident communicator looking for an awesome opportunity in a growing company.

**_Benefits_**:

- We want you to be at your best here, and we're focused on helping you do it your way. So here are some ways we create a balance between your work life and non-work life. We provide:_ **_APG “Me” Day:_**_ This is a paid, planned day for our team to use for whatever they want._ **_Paid Parental Leave:_**_ We have newly introduced paid parental leave for all permanent employees._ **_Training:_**_ Full training and ongoing support will be provided with all necessary business resources, tools and technology._ **_Business perks: _**_You will have access to exclusive discounts and vouchers with the leading retailers, including Woolworths, JB HIFI, Caltex and Hoyts Cinemas._ **_Events:_**_ Regular team catch ups including monthly get-togethers and local awards and Annual Awards._ **_Wellbeing:_**_ Employee Assistance Program (EAP) that provides access to free, confidential counselling (which includes financial and legal counselling) for you and your immediate family._ **_Diversity:_**_ We have a diverse group of talented people in our business from all ages, nationalities, abilities and cultures._ **_Security:_**_ We have been in business for 30 years and continue to get stronger year after year._
- _ **About the work environment** There's never been a better time to join our dynamic team as we continue to deliver on our commitment to continuous improvement, embracing technology and our drive for safety.

A driving force fuels us to deliver the ultimate customer experience, which is why we're seeking individuals who can help us achieve our ambitious goals. And it all starts with you.

**Interested** Please click on the "**Apply"** button and submit your resume. Apply on Kit Job: kitjobau.com/job/3ravlh