Customer Service Rep South Wharf

Introduction:

Description:

Key Responsibilities:

Acting in accordance with policies, procedures and legislative requirements (i.e. privacy) to provide professional, accurate and timely customer service to the public and clients predominantly relating to the processing of infringements and permits

Facilitate the clearance of debts by providing relevant payment options for finalisation of infringement notices, and encouraging customer payments through all relevant payment options

Advising the public of their rights and obligations under the relevant Acts

Providing advice in relation to Council processes to members of the public, financial counsellors, caseworkers, solicitors, police officers, and council staff

Accurate data entry of call summary into theCRM to create case history after each call

Skills and Experiences:

What we are looking for:

Strong Customer Service orientation

Valuable communication skills both written and verbal

Qualified approach and valuable phone manner especially when dealing with the difficult or distressed clients

Well-developed negotiation, problem solving and decision making skills

Ability to use multiple computer systems simultaneously

Energetic and enthusiastic with an ability to work autonomously

Call centre experience is desirable

As part of our recruitment process, we require all potential employees to undergo a Police Check. This is to ensure the safety and well-being of our community and to uphold the standards of integrity within our organization. Apply on Kit Job: kitjobau.com/job/3rkncw