Technical Support Analyst QLD (Southport)

We are Australia’s largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale and Intaserve. Every day, our all-Australian team delivers exceptional service and outstanding support to our 200,000+ customers who choose us for their domain names, website hosting and digital marketing. Over the past fifteen years, we have been constant game-changers, industry innovators, award winners, and community leaders
- and now is your chance to join our team. Joining our Technical Support Team We are looking for people who have a passion for I.T. and are looking for a stepping stone to kick-start their I.T. career. As part of our front-line team, you will be tasked with ensuring our customers continue to receive the best customer service and technical support in the industry, while providing a timely resolution to issues raised by our customers. The position
- Monitor and respond to service alerts
- Diagnose issues with domain names
- Performing Linux and cPanel server administration and troubleshooting
- Assist customers with technical support enquiries, via phone, live chats, and/or emails
- Flexibility is key, as this is a permanent full-time position, on a 24/7 rotating roster. The right person (is it you?) As this is an entry-level position, previous experience is not a requirement, as we provide comprehensive training to successful candidates. Although previous experience is not required, a love and a good understanding of technology will take you far. To be the best in this role, we are looking for people with the following attributes:
- A passion for technology (cyber security, gaming, PC building, etc.)
- The ability to absorb information and learn quickly
- Efficient problem-solving skills
- A positive attitude towards our customers and service delivery Any previous experience in the following areas would be highly regarded:
- Domain names
- DNS
- FTP, SSH and email protocols such as POP3, IMAP and SMTP
- Linux (CentOS) and VMware The Benefits of Working With the Nexigen Digital Team We pride ourselves on our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers. There's a reason we were awarded “Employer of Choice” in the Australian Business Awards. Some of the office perks include:
- A weekly selection of delicious meals prepared in our on-site kitchen for breakfast and lunch.
- A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit.
- A drink fridge loaded with an assortment of soft drinks, juices and water.
- A fully equipped private gym with weekly in office personal training sessions.
- A team wellness centre with a soundproof gaming stadium featuring an 85” 4K TV, racing car simulator, pinball machine, arcade machine, and air hockey table.
- An on-site salon where our resident barber and stylist provide free haircuts on a regular basis. We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business. Please note that due to strict security requirements, the successful applicant will be required to complete a National Police Check as a condition of employment. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r0tqb