Operations Manager Gold Coast Southport

Job Title:Operations Manager

Location:Gold Coast, Australia

Reports To:General Manager

Hours: Full time Position

Job Summary:We are seeking a proactive and experienced Operations Manager to oversee day-to-day operations, staff performance, and guest satisfaction. This role involves ensuring smooth check-ins, managing maintenance issues efficiently (targeting same-day resolution), and coordinating with contractors. You will also be responsible for compliance, staff rostering, health and safety, meeting sales and operational targets, and maintaining high housekeeping standards.

Key Responsibilities:

Management of day-to-day operations and staff performance

Be responsible for successful check-in of all guests

Ensuring all maintenance items are resolved quickly and to guest and company satisfaction. Target is within same day and no longer than 24h. Urgent issues should be resolved ASAP.

Manage and liaise with external contractors as required

Management of staff roster

Manage compliance

Be available outside of business hours on rostered days, within reason, for urgent situations.

Complete room checks to ensure housekeeping has been completed to a high standard.

Be responsible for the health and safety of all guests and staff

Meet sales and operational targets

Manage and resolve guests concerns in a timely and appropriate manner to ensure optimum guest satisfaction

Create, implement and monitor operational systems and procedures

Co-ordinate maintenance

Ensure our processes are streamlined and effective

Constantly consider risks, growth and opportunities

Not do anything that may directly or indirectly breach Bedspokes agency agreement with any property owner.

Indemnify Bedspoke in respect of any claims made against Bedspoke in respect of the conduct of it’s co-hosts, it’s agents, appointees, consultants or employees.

Salary:$75,000
- $85,000 gross, depending on experience

Pay: $75,000.00
- $85,000.00 per year

Schedule:

8 hour shift

Work Authorisation:

Australia (required)

Work Location: In person Apply on Kit Job: kitjobau.com/job/3rkph9