Guest Service Agent (Spring Hill)

Job Description As a Guest Service Agent at Mercure Brisbane Spring Hill, you will provide a warm and welcoming experience for our guests. Reporting to the Rooms Division Manager, your key responsibilities include:
- Deliver exceptional guest service, including personalised greetings, efficient check‑in/check‑out processes, and handling queries and requests promptly.
- Manage guest accounts, process payments, and maintain accurate records of guest preferences and special requirements.
- Ensure the Front Office is well‑stocked and operates in compliance with hotel policies, procedures, and service standards.
- Coordinate with housekeeping and other departments to fulfil guest needs and special requests.
- Assist with concierge duties, providing local information and recommendations.
- Participate in regular training to enhance guest service skills and contribute to administrative tasks as required. Qualifications
- Relevant hospitality experience, preferably in hotels, with knowledge of Opera/Opera Cloud and MS Office Suite.
- Excellent organisational and communication skills with a strong customer‑service focus.
- Ability to work well under pressure in a quick‑paced environment.
- Flexible availability to work a rotating roster, including weekends and public holidays.
- Highly responsible and reliable with problem‑solving skills. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3q6yk8