Guest Service Agent Spring Hill

Job Description

As a Guest Service Agent at Mercure Brisbane Spring Hill, you will provide a warm and welcoming experience for our guests. Reporting to the Rooms Division Manager, your key responsibilities include:

Deliver exceptional guest service, including personalised greetings, efficient check‑in/check‑out processes, and handling queries and requests promptly.

Manage guest accounts, process payments, and maintain accurate records of guest preferences and special requirements.

Ensure the Front Office is well‑stocked and operates in compliance with hotel policies, procedures, and service standards.

Coordinate with housekeeping and other departments to fulfil guest needs and special requests.

Assist with concierge duties, providing local information and recommendations.

Participate in regular training to enhance guest service skills and contribute to administrative tasks as required.

Qualifications

Relevant hospitality experience, preferably in hotels, with knowledge of Opera/Opera Cloud and MS Office Suite.

Excellent organisational and communication skills with a robust customer‑service focus.

Ability to work well under pressure in a quick‑paced workplace.

Flexible availability to work a rotating roster, including weekends and public holidays.

Highly responsible and reliable with problem‑solving skills.

J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qbtwl