IT Support Consultant (Springvale)

About Us: We create extraordinary experiences. We create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better, and where your perspective is always valued. This is a world where we bring together our love for the natural environment and our care for one another to make a real difference. This is a world where you’ll discover something new, every day. Join our IT Team and help drive our evolution, as an innovative, modern sector leader. In a business with a $80 million revenue, and an employee engagement score of 87%, you’ll bring commercial knowledge to an essential community focused, purpose driven organisation that is driven by values. The Role: We are seeking an IT Support Consultant to provide timely, accurate and customer focused IT support across SMCT employees and sites. Reporting to the IT Operations Lead, you will work as part of the Helpdesk team to manage incoming service desk requests, provide Level 1 and Level 2 support and contribute to the smooth operation of SMCT’s IT environment. This is a varied role supporting desktop, network, Microsoft 365, AV, printing and systems administration activities, while maintaining a strong focus on service delivery, communication and continuous improvement Responsibilities:
- Manage incoming IT Service Desk tickets, enquiries and escalations, ensuring requests are actioned within agreed service levels
- Provide Level 1 and Level 2 support across desktop, remote, printing, network, communications and AV environments
- Support Microsoft 365, Active Directory, Azure and related systems administration activities
- Build, install, test and maintain IT hardware, software and services across the desktop and broader IT environment
- Monitor ticket trends, asset registers and system performance, preparing reports and recommendations for improvement
- Coordinate with vendors and external providers to resolve issues and support operational requirements
- Create and maintain IT documentation, knowledge base articles, processes and user support materials
- Provide staff inductions, user support and guidance to promote effective use of IT systems and services Your Profile:
- Minimum 2 to 3 years’ experience in a Service Desk, Helpdesk or similar IT support role
- Strong capability providing Level 1 and Level 2 IT support and systems administration
- Experience with Microsoft desktop environments, Microsoft 365, Active Directory and Azure
- Familiarity with Microsoft servers, VMware environments and general network administration
- Excellent communication and customer service skills, with the ability to support users at all levels
- Strong problem solving skills with the ability to identify recurring issues and recommend improvements
- Experience working with external vendors, suppliers or consultants
- Current valid driver’s licence and flexibility to attend multiple sites as required What’s on Offer: We offer a fulfilling career with exceptional personal and professional growth opportunities, along with a comprehensive range of benefits:
- Access to Leadership and Development Programs to foster professional growth and advancement.
- Employee Health, Wellbeing and Assistance Programs including complimentary onsite physio services.
- Flexible working arrangements.
- Immediate access to unpaid parental leave and a short waiting period of only three months for paid parental leave, applicable to both full-time and part time employees.
- The opportunity to purchase additional annual leave.
- Discounts available at our employee café and onsite florists. Don’t meet every requirement? We still encourage you to apply – your unique strengths might be just what we need. We care for our colleagues and the community we serve. To protect one another it is a requirement that all successful candidates complete background checks. If you have any access requirements which restrict you from fully participating in our recruitment process, please contact so that we can discuss necessary adjustments. We're reviewing applications as they come in and may remove this ad early once the position is filled, so we encourage you to apply as soon as possible. For more information on Southern Metropolitan Cemeteries Trust, please visit our website: . SMCT is an equal opportunity employer and a Diversity Council Australia Member. Apply on Kit Job: kitjobau.com/job/3ptmxf