Training Manager Springvale

Are you an experienced Electrician and would like to share your knowledge?

Do you enjoy creating and implementing trainings for Sales staff?

We are currently looking for our future Training Manager based in Victoria for a permanent contract.

The Training Manager provides technical support to internal and external stakeholders as well as effective sales enablement through the training of staff and customers. You also are a first point of contact in the resolution of quality issues. This role is pivotal to the execution of effective knowledge management and continuous improvement of the technical competency of sales representatives.

Your mission

Be a first point of contact for technical queries for staff and customers

Identify and determine how a product fault occurs, compliance issues, installation faults versus product faults

Maintain relations with regulatory representatives (ESV, OTR (SA)), inspectors & inspector bodies (Institute of Inspectors
- particularly for Victoria), power authorities, standards committee members where appropriate

Provide critical review of warranty claims and work with market managers to resolve sales risks

Develop & maintain onboarding training plan for current sales staff and implement training programs with internal and external stakeholders

Collaborate with Market Managers and Product Specialists to develop effective training tools

Utilise CRM to document customer related technical or product issues

Build and maintain a technical knowledge database

Your profile

Qualified A Grade Electrician

A minimum of 10 years' experience

Robust organizational skills as well as time management to ensure a successful collaboration

Customer-orientation and customer service approach

Analytical skills and attention to detail

Solid presentation skills and the ability to convience and educate

Focus on continuous imporvement

CRM knowledge

Our offer

You can expect a position with responsibility and variety in an international and innovative environment and motivated team. We offer intensive integration, an attractive and fair compensation as well as internal and external training.

Your challenge Apply on Kit Job: kitjobau.com/job/3pxtrf