Service Coordinator / Dispatcher – Appliance Repair …, Underwood

Coordinate a 9-Technician Field Team Across South East Queensland Authorised Service Agent For Miele
• Bosch
• ASKO
• Liebherr
• Neff Always Prompt Repairs has been servicing premium household appliances since 2009. From our Underwood base, our field team services customers across Brisbane, Ipswich, and the Northern Gold Coast. As we continue growing, we’re expanding our operations team and looking for an experienced Service Coordinator / Dispatcher to help coordinate scheduling and daily field operations for our technician team. This is a fast-paced operations role focused on dispatch, scheduling, customer communication, and keeping the day running efficiently when priorities change. You’ll work alongside an established support team including schedulers, quoting support, spare parts coordination, and management support — with structured systems and processes already in place. We’re looking for someone who enjoys organised, high-volume work, communicates confidently, and takes pride in keeping operations running smoothly. What You’ll Be Doing
- Take inbound customer calls and accurately book appliance repair jobs
- Schedule and coordinate technician runs across Brisbane, Ipswich, and the Northern Gold Coast
- Re-prioritise schedules throughout the day as urgent jobs and changes arise
- Coordinate warranty and urgent service work alongside planned bookings
- Keep customers informed when schedules or arrival times change
- Create quotes and send booking confirmations
- Maintain accurate job notes, customer records, and booking information in Simpro
- Work closely with technicians, quoting staff, spare parts coordination, and management to keep daily operations flowing smoothly What We’re Looking For This role is best suited to someone with previous experience coordinating technicians or mobile workforces within a field-service environment. Ideally, you’ll have:
- Minimum 2 years’ experience in dispatch, scheduling, or service coordination
- Experience in appliance repair, electrical, HVAC, plumbing, security, telecommunications, logistics, or another field-service industry
- Hands-on experience using a job-management system such as:
- Simpro
- ServiceM8
- AroFlo
- Tradify
- or similar platforms
- Solid spoken English and a professional, confident phone manner
- Fast and accurate computer skills with the ability to manage multiple systems and priorities at once
- Strong organisational skills and sound judgement under pressure
- Good working knowledge of Brisbane, Ipswich, and the Northern Gold Coast
- Australian work rights and a current driver’s licence Why Join Us
- Established business operating since 2009
- Growing operations team with structured systems and support
- Full-time stable role — Monday to Friday, 8:00am–4:30pm
- Competitive pay: $35–$45/hr depending on experience
- Work with premium appliance brands and an experienced field team
- Friendly, professional team culture
- Monthly team BBQs and social events
- Opportunity to grow with a business continuing to expand across South East Queensland How To Apply Please apply with:
- Your resume
- A short cover note (around 200 words is plenty) answering the following: 1. How many technicians or field staff have you previously coordinated? 2. Which job-management systems have you used? 3. Tell us about a day where the schedule changed significantly — what happened, and how did you handle it? Applications without this information may not be shortlisted. Apply on Kit Job: kitjobau.com/job/3qhrgc