Assessing Support Officer (Underwood)

The Role We have an exciting opportunity for an Assessing Support Officer, based at either our Enogerra or Underwood site. As our new Assessing Support Officer, you will be responsible for administrative tasks and activities related to all components of the Motor Claim. You will play a vital part in ensuring a smooth and productive assessment process, reducing claims duration and delivering an excellent customer experience. Responsibilities
- Provide excellent customer service, following all relevant system & protocols outlined in the knowledge system.
- Maintain consistent & proactive communication with customers, repairers and tow operators, identifying and appropriately acting on instances of customer dissatisfaction.
- Provide appropriate advice and guidance to customers to inform their decision making leading to optimal assessing, repair, or total loss resolutions.
- Facilitate rebooking and pathing activities by guiding customers into our Internal Assessment Centres (IACs) and repairer network.
- Effectively manage all aspects of repairer services throughout the fulfilment process and proactively manage all administrative activities from booking to assessment authorisation. What Experience You’ll Bring
- Highly developed verbal & written communication skills with the ability to influence stakeholder outcomes.
- Previous experience working in the Insurance industry, with demonstrated solid customer service skills.
- Robust computer skills with previous experience working with industry specific programs, or the ability to quickly learn the necessary systems.
- Ability to effectively prioritise tasks and manage workload, with the ability to adapt to unexpected demands and a team player.
- Able to manage challenging situations in a calm and professional manner, with a problem solving, solutions focused approach. Our Perks
- Be rewarded – we recognise high performance and reward our people through bonuses and other perks.
- Options for leave – volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave.
- Grow with us – learning and professional development opportunities to suit everyone.
- Give back – our A&G; Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- Take care of yourself – wellbeing is important to us with our healthy mind and body hub, mental‑health support and fitness discounts.
- Celebrate the wins – we love sharing our successes and celebrating together – join us and you’ve got a ticket to our many on‑site events, family fun days and annual celebrations.
- Save money – discounts on insurance products, and discounts from partners across Australia. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rubm6