Service Advisor City Of Campbelltown, City of Campbelltown

Campbelltown, New South Wales 2560, Australia

Full time Permanent Associate

Posted 14 Apr 2026

Description

BYD Campbelltown proudly a part of Harmony Auto, a BYD flagship store in NSW, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.

Job Summary:

As a service advisor, you will be serving as a bridge between customers and dealerships, performing daily reception work at the after-sales service front desk, and assisting the service manager in completing after-sales department goal planning.

Key Responsibilities Service consultants should develop and promote the dealership's maintenance services Manage customer maintenance appointments Receive customers and fill out work orders Coordinate the progress of maintenance work Follow up with customers Coordinate the ordering of special parts Vehicle return matters Implement a fair and equitable warranty policy Support pre-delivery services and delivery work Respond to customer questions Respond to customer concerns Resolve customer concerns through follow-up calls After-sales and recent car handover.

Qualifications Education: Diploma or higher in automotive or a related field. Training: Knowledge of relevant laws and regulations; familiarity with BYD/Lexus operations. Experience: 1+ years in automotive repair or related industries. Experience: 1+ year in customer service. Familiarity with BYD/Toyota operations is advantageous. Skills: Computer proficiency. Skills: Solid communication and analytical skills. Skills: Valid driver’s license. Attitude: Positive, team-oriented, good image and temperament, resilient under pressure. J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3pxzv6