Service Advisor City Of Campbelltown, City of Campbelltown

Campbelltown, New South Wales 2560, Australia

Full-time Permanent Associate

Posted 14 Apr 2026

Description

BYD Campbelltown proudly a part of Harmony Auto, a BYD flagship store in NSW, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.

Job Summary:

As a service advisor, you will be serving as a bridge between customers and dealerships, performing daily reception work at the after-sales service front desk, and assisting the service manager in completing after-sales department goal planning.

Key Responsibilities

Service consultants should develop and promote the dealership's maintenance services

Manage customer maintenance appointments

Receive customers and fill out work orders

Coordinate the progress of maintenance work

Follow up with customers

Coordinate the ordering of special parts

Vehicle return matters

Implement a fair and equitable warranty policy

Support pre-delivery services and delivery work

Respond to customer questions

Respond to customer concerns

Resolve customer concerns through follow-up calls

After-sales and current car handover.

Qualifications

Education: Diploma or higher in automotive or a related field.

Training: Knowledge of relevant laws and regulations; familiarity with BYD/Lexus operations.

Experience: 1+ years in automotive repair or related industries.

Experience: 1+ year in customer service.

Familiarity with BYD/Toyota operations is advantageous.

Skills: Computer proficiency.

Skills: Solid communication and analytical skills.

Skills: Valid driver’s license.

Attitude: Positive, team-oriented, positive image and temperament, resilient under pressure.

J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rccso