Service Advisor (City of Campbelltown)

Campbelltown, Recent South Wales 2560, Australia Full-time Permanent Associate Posted 14 Apr 2026 Description BYD Campbelltown proudly a part of Harmony Auto, a BYD flagship store in NSW, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige. Job Summary: As a service advisor, you will be serving as a bridge between customers and dealerships, performing daily reception work at the after-sales service front desk, and assisting the service manager in completing after-sales department goal planning. Key Responsibilities
- Service consultants should develop and promote the dealership's maintenance services
- Manage customer maintenance appointments
- Receive customers and fill out work orders
- Coordinate the progress of maintenance work
- Follow up with customers
- Coordinate the ordering of special parts
- Vehicle return matters
- Implement a fair and equitable warranty policy
- Support pre-delivery services and delivery work
- Respond to customer questions
- Respond to customer concerns
- Resolve customer concerns through follow-up calls
- After-sales and new car handover. Qualifications
- Education: Diploma or higher in automotive or a related field.
- Training: Knowledge of relevant laws and regulations; familiarity with BYD/Lexus operations.
- Experience: 1+ years in automotive repair or related industries.
- Experience: 1+ year in customer service.
- Familiarity with BYD/Toyota operations is advantageous.
- Skills: Computer proficiency.
- Skills: Strong communication and analytical skills.
- Skills: Valid driver’s license.
- Attitude: Positive, team-oriented, good image and temperament, resilient under pressure. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rp9wl