Customer Service and Sales Consultant (City of Campbelltown)

We’re on a mission to create Australia's healthiest workplace. Here’s what that means for you: Why join Medibank?
- Flexibility: Work in-store, from home, on-site with partners, or in the community.
- Health & wellbeing: Access virtual GP consultations, 24/7 Employee Health Support Line, health coaching, pregnancy and parenting support, and more.
- Subsidised private health insurance and fully subsidised Healthy Living Extras.
- Leave for life’s moments: Paid parental leave, volunteer leave, community leave, cultural leave, a Good Health Day, and more.
- Growth & development: Career pathways, learning programs, and opportunities to innovate within community teams.
- Inclusive culture: Seven Employee Networks supporting belonging and inclusion. About the role We have a full‑time hybrid opportunity for a Sales and Customer Service Consultant, internally referred to as a Local Community Consultant, at our Campbelltown store. As the face of Medibank in your area, you will:
- Help customers choose the right health cover and services.
- Support them across multiple channels – in-store, over the phone, online, and in the community.
- Build lasting relationships and trust through personalised conversations.
- Solve everyday challenges and share ideas to improve how we work. This role includes a flexible rotating roster, working Monday to Friday with some Saturday work. The working hours are between 8 a.m. and 8 p.m. with maximum 8‑hour shifts (e.g., 9 a.m. – 5 p.m. or 12 p.m. – 8 p.m.). You will be a part of geographically based, cross‑functional teams, with a shared goal to build stronger community connections, deepen trust, and deliver more personalised support in your area. What we’re looking for You don’t need health insurance experience – we’ll teach you that. If you have skills in customer service, sales, health, retail, or community engagement, you could be a great addition to our team. You are:
- Excellent at building rapport and explaining things clearly.
- Comfortable using technology and learning new systems.
- A team player who is adaptable and proactive.
- Detail‑focused and committed to protecting customer privacy. What you’ll get Salary: $63,660 + 12% super + performance incentives. Benefits: Health cover discounts, wellbeing programs, flexible work, and more. Purpose‑driven work: Help improve health and wellbeing in your community. Inclusion and Accessibility We believe in everyone’s potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community, transgender and gender‑diverse candidates, and candidates with a disability. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rqmqg