Social Support Officer (2460) (Sturt)

**Position Description
- Social Support Officer** June 2025

**Position title**Social Support Officer

**Position number**1104, 1591

**Classification (Level)**Level 3

**Department**City Services

**Division**Community Connections

**Business unit**Positive Ageing & Inclusion

**People Leader**Social Participation Coordinator Community Connections staff, external stakeholders include

partner Councils, My Aged Care, Assessment Services (ACAT & **Key stakeholders**RAS), other Aged Care Providers, Community Networks, SSRG.

Internal departments, Volunteers

**Community Vision: A liveable, sustainable community.** The strategic directions of Liveable, Sustainable, and Community reflect the aspirations of the community for the City of Marion’s future. A fourth strategic direction, Our Organisation, sets the focus for Council and its staff toward fulfilling the 2024-2034 Community Vision and Strategic Directions. These interconnected directions emphasise a commitment to achieving holistic outcomes for the council area

**City of Marion Values** Our Values inform what is important in how we deliver for our community. They aspire towards a consistent standard that can be expected from all who engage with the City of Marion.

**Together weOur Community Vision** **Focus on the customer |**We are:

- Engaged with our diverse community
- Responsive and proactive
- Dedicated to delivering great customer

experiences **Engage with respect |**We are:

- Committed to a safe and inclusive workplace
- Connected, caring and professional
- Honest, transparent and act with integrity

**Embrace excellence |**We are:

- Adaptable, driven and continuously improve
- Accountable for our decisions and actions
- Proactive in sustainability and support the

environment

A great place to _work _

**Position Description
- Social Support Officer** June 2025

**Purpose**

Social connection is a vital component of an individual’s wellbeing especially as they age. The Social Support Officer plays a key role in supporting vulnerable people who are over 65 years and are socially isolated to build capacity, maintain independence and facilitate social connectedness.

Supporting and developing volunteers to deliver strong community outcomes within the funding guidelines and aged care standards, while promoting a positive and professional image of the City of Marion.

**Key Deliverables**
- Adhere to the Commonwealth Home Support Programme (CHSP) manual, Aged Care

Quality Standards and the City of Marion Values.
- Supervise volunteers, including recruitment, induction, orientation, mentoring and

sourcing appropriate training.
- Implement and manage volunteer performance evaluation processes.
- Respond and action new client referrals, undertake home visits and work with clients

to develop care plan, achievable goals, and the implementation of services.
- Monitor and review client progress and volunteer development by setting strategies

to achieve great outcomes.
- Work in collaboration with recent and existing clients to assess needs, tailor care plans

and develop strategies that will facilitate their wellness goals and outcomes.
- Resolve client enquiries and issues in a timely manner.
- Maintain a high level of client satisfaction through effective communication.
- Complete accurate and detailed records of all client interactions.
- Develop and implement new programs and initiatives that respond to community

need and aged care reforms.
- Coordinate client booking requests and volunteer rosters.
- Participate in the development and review of procedures, work instructions and

streamlining operational processes to improve efficiency.
- Participate in gathering and analysing client feedback to establish the value,

satisfaction and expectation for each service provided.
- Monitor and report on key performance indicators related to Social Support

Programs.

A great place to _work _

**Position Description
- Social Support Officer** June 2025

**Person Specification**

Essential criteria
- Certificate III or higher in Community Services/Business Administration, or equivalent

experience in a similar role.
- Sound knowledge of the issues faced by vulnerable people and special needs clients

e.g. Disability, CALD.
- Advanced communication skills both written and verbal.
- Good working knowledge of the Commonwealth Home Support Program (CHSP)

Manual and Guidelines.
- Comprehensive knowledge and experience in the use of database systems, My Aged

Care (MAC) Portal, and other computer software.
- Working with and managing volunteers of the CHSP Social Support Individual and

Group.
- Working in partnership with organisations and networks.
- Capacity to be flexible and adapt to new work practices within a changing priorities

and work environment.
- Ability and willingness to foster and initiate continuous improvement in systems and

procedures.
- Ability to work in a collaborative team environment.
- Ability to undertake and achieve a high level of Apply on Kit Job: kitjobau.com/job/3qzplv