Customer Service Officer (Subiaco)

Posted: 31/03/2026

Closing Date: 29/04/2026

Salary: $65,143.52
- $71,656.00

Job Type: Permanent
- Part Time

Location: Subiaco, WA

Job Category: Sport and Recreation

The City of Subiaco is in a period of significant growth, with new residential developments, refreshed main streets and public spaces and an expanding mix of retail, dining, culture and recreation. We are working closely with the community, businesses and partners to guide this change while maintaining Subiaco's heritage, character and identity. This is an exciting opportunity to contribute to a city with a strong sense of place and vision for the future.

**The key responsibilities of this role include**:

- Deliver 5-star customer service both in person and over the telephone.
- Full understanding of our product range and operations to direct visitors/members to the appropriate person or department.
- Receive and action telephone calls and direct appropriately.
- Opening and closing of the facility adhering to safety and management guidelines.
- Facilitate membership sales journey from enquiry to sign up. Assist customers to identify best-suited membership and manage their membership needs. Conduct Centre tours as required.
- Assist Memberships team to achieve KPI's and complete paperwork and recordkeeping duties.
- Processing of daytime court payments and game fees for sports competitions of an evening.
- Assist sports team with updating competition results, forfeits procedures and finances.
- Take casual court bookings and payments.
- Support role for Sports team and assist Duty Manager with evening competition management.
- Receive and process payments that come across reception and by phone.
- Reconciliation of daily takings and balancing of cashier floats.
- Receive and distribute keys to Community Facilities.
- Assist Team Leader Customer Experience and Duty Manager as directed.
- Any other duties as required.

**Essential criteria**:

- Demonstrated outstanding Customer Service skills.
- Demonstrated experience of sales in a similar role provided.
- Ability to meet personal and team-based KPIs.
- Well-developed communication and interpersonal skills.
- Sound administration skills and ability to use corporate computer systems.
- Strong organisational ability and well-developed multi-tasking skills.
- Self-motivated, solid initiative and ability to perform without supervision in a team environment.
- Strong team player and display a willingness to multi-task in to meet the requirements of the organisation.
- Flexibility to work weekends, early mornings and evenings.
- Police Clearance.

**Desirable**:

- Current Working with Children Check.

**Salary Package**: In line with the _City of Subiaco Inside Staff Industrial Agreement 2025_, this position is classified as a Level 3. The salary range is $65,143.52 to $71,656.00 per annum pro rata, exclusive of superannuation

**Working for the City of Subiaco**

We are committed to equal opportunity employment and offer great benefits to help you achieve a positive work-life balance, including (but not limited to):

- Sustainable travel allowance or a parking permit.
- Free membership to Lords Recreation centre.
- Health Insurance Corporate Membership discounts
- Superannuation co-contributions
- 12 weeks of paid parental leave
- 24/7 employee assistance programme
- Learning and development opportunities.
- Novated lease and salary packaging options

**Application process**: Apply on Kit Job: kitjobau.com/job/3qmh0n