Customer Support Manager Town Of Cambridge, Town of Cambridge

Current job opportunities are posted here as they become available.

Global Fleet Solutions (GFS) leads national fleet programs for top OEMs, including Hyundai Material Handling & Construction Equipment, Konecranes, and Carer Electric across the USA and Canada. We help enterprise customers modernize fleets, secure national pricing, and keep operations running with world-class service and parts support.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and adaptable work culture where you can develop and advance your career while focusing on meaningful work.

The Chance

Global Fleet Solutions is looking for a client-focused Customer Support Manager to join our team in Ontario, Canada. The Customer Support Manager will be responsible for managing high-profile national customer accounts and providing exceptional service to our customers.

As the Customer Support Manager, your key responsibilities will include: Manage work orders in the ERP system Coordinate and communicate with business units and contractors to establish repair plans, review and present estimates, and reduce asset downtime Organize and manage incoming and ongoing jobs as well as incoming leads using established processes Receive all inbound customer calls Provide updates to customers on their repair progression status Manage preventative maintenance programs and service jobs end to end Keep accurate and detailed archives of machine history Liaise with contractors, local dealers, and out of territory customers

Required Skills & Qualifications The ideal candidate will possess the following skills, knowledge, and competencies:

Post-secondary education in sales, business, management, or a related discipline Previous experien Apply on Kit Job: kitjobau.com/job/3rc8ie