Patient Services Officer Medical Receptionist Town Of Cambridge, Town of Cambridge

We are looking for an experienced Patient Services Officer (Medical Receptionist) to join our team in our Wembley Oncology clinic.

We currently have a casual opportunity available, working various shifts to support our vibrant team who are passionate about customer service and working collaboratively.

Responsibilities

Work efficiently in a fast-paced administrative role where customer focus remains the top priority.

Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.

Adapt to and manage an environment where there is ongoing change and competing priorities.

Book and confirm patients for appointments and consultations.

Billing and receipting at time of appointment.

Accurately process relevant paperwork including data entry.

Ensure the smooth running of the clinic.

Continuously liaise with the team to ensure efficient processes.

Manage patient records and filing of patient notes.

Qualifications

Demonstrated ability to provide excellent patient care and customer service.

Robust organisation and communication skills, with the ability to liaise with both internal and external stakeholders.

Proven experience to work successfully both independently and in a team environment.

Knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued.

Exceptional phone manner and ability to handle a high volume of patient inquiries.

High attention to detail and excellent organisational skills.

Versatile approach to work and able to adapt in a fast-paced environment.

Benefits

Established, close-knit team, thriving culture.

Fast-paced, challenging role with one of the most influential healthcare providers.

Supportive environment where you can develop with excellent management.

GenesisCare is an Equal Prospect Employer.

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