Technical Trainer (Eight Mile Plains)

As a **Technical Trainer** you will report to Distric Sales Manager in the department based in **Queensland** for a **permanent** contract.

The **Technical Trainer**provides technical support to internal and external stakeholders as well as effective sales enablement through the training of staff and customers. You also are a first point of contact in the resolution of quality issues. This role is pivotal to the execution of effective knowledge management and continuous improvement of the technical competency of sales representatives.

**Your mission**
- Be a first point of contact for technical queries for staff and customers
- Identify and determine how a product fault occurs, compliance issues, installation faults versus product faults
- Maintain relations with regulatory representatives (ESV, OTR (SA)), inspectors & inspector bodies (Institute of Inspectors
- particularly for Victoria), power authorities, standards committee members where appropriate
- Provide critical review of warranty claims and work with market managers to resolve sales risks
- Develop & maintain onboarding training plan for new sales staff and implement training programs with internal and external stakeholders
- Collaborate with Market Managers and Product Specialists to develop effective training tools
- Utilise CRM to document customer related technical or product issues
- Build and maintain a technical knowledge database

**Your profile**
- Qualified A Grade Electrician
- A minimum of 10 years' experience
- Strong organizational skills as well as time management to ensure a successful collaboration
- Customer-orientation and customer service approach
- Analytical skills and attention to detail
- Solid presentation skills and the ability to convience and educate
- Focus on continuous imporvement
- CRM knowledge

**What we offer?**
- Personalized onboarding experience program designed to make your first days smooth
- Opportunities to learn and grow through Hager Group's awarded Hi University.
- Internal career opportunities, over 25% of our recruitments are through internal mobility

**What are the recruitment stages?**
- Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
- You will be invited for a first interview with the hiring manager & the recruiter
- A second Interview will be then organized with the N+2 & the HR manager Apply on Kit Job: kitjobau.com/job/3quthg