Desktop&Network Support Field Engineer, Sydney

Company Overview

EIL Global is an IT solutions company headquartered in Adelaide, Australia, delivering IT services across Asia Pacific and EMEA. Specializing in desktops, servers, networks, and data center technologies, EIL Global supports enterprises through professional and managed services, focusing on digital transformation using advanced technologies such as AIOPS and AI-based workforce automation. EIL Global is dedicated to providing comprehensive IT infrastructure solutions.

Job Overview

We are seeking a Desktop Network Support Field Engineer to join our team at EIL Global IT Solutions and Services Pvt Ltd. This part-time, contract position is based in Sydney, targeting candidates with a maximum of six years of experience. This mid-level role requires a versatile engineer to provide technical support across various IT technologies and play a pivotal role in our clients' IT infrastructure development.

Qualifications and Skills

• Proficiency in imaging and reimaging systems is mandatory, ensuring optimized and updated hardware operations.
• Strong network troubleshooting skills to identify and resolve connectivity issues across a range of platforms.
• Experience with Office 365 to manage and support cloud-based applications effectively for clients.
• Knowledge of Active Directory for managing network resources and user access within client environments.
• Ability to work with SCCM for deploying, managing, and updating systems to ensure client infrastructure remains current.
• Experience in Windows Administration for configuring, monitoring, and troubleshooting Windows server environments.
• High level of problem-solving skills to provide efficient and effective solutions to technical problems.
• Excellent communication and interpersonal skills to effectively interact with clients and understand their requirements.

Roles and Responsibilities

• Provide field support for desktop and network issues, travelling to client sites as needed to ensure system functionality.
• Implement and manage imaging and reimaging processes, ensuring that all client systems are optimized and updated.
• Conduct regular network troubleshooting and maintenance for clients to ensure consistent, reliable IT infrastructure performance.
• Administer and support Office 365 environments, ensuring seamless user accessibility and functionality.
• Utilize Active Directory for effective management of network resources and ensuring secure access controls.
• Operate and maintain SCCM for efficient deployment and management of client systems and updates.
• Facilitate Windows administration tasks, ensuring secure and effective running of clients' Windows environments.
• Collaborate with clients to provide tailored IT solutions and support enterprise digital transformation initiatives.

Application Process

Please share updated CV/ref to (e-mail removed)(link removed)>