National Manager Commercial Claims Technical & Operations …, Sydney

**Join a dynamic, collaborative and industry award winning team**
- **Play a pivotal role in creating mesaurable impact for our people and customers**
- **Hybrid way of working / Sydney, Brisbane or Melbourne CBD location**
- **Permanent role**

We are seeking a high calibre and solutions orientated individual who is excited at the opportunity of delivering operational excellence across our Commercial Claims business, enabling our client facing teams to provide a ‘Best in Class’ claims service.

** About the Role**: The National Manager Commercial Claims Technical & Operations is accountable for driving exceptional claim outcomes through the delivery of claims and commercial product technical support and Commercial Claims operations. This position plays a fundamental role in working with Portfolio and Underwriting in the development and execution of the overall Commercial insurance product strategy providing key qualitative and quantitative insights on product response at claim time. This role owns the delivery against regulatory requirements and best practice customer outcomes as well as capability uplift through technical support and development along with oversight of the Commercial QA framework, Risk and Compliance obligations.

** What You’ll Do**:

- Build a culture of continuous technical improvement and operational excellence throughout the Commercial Claims functions, promoting opportunities for change that generate efficiencies, drive productivity and improve quality
- Contribute to the development of the strategic and operational goals and budget plans for the Commercial Claims portfolio specifically in building technical capabilities through all client facing claims roles
- Drive the financial success of the Commercial Claims portfolio through the management of the Complex Claims processes including reserving practices, QA reviews, structured mentoring programs and development planning
- Work closely with Commercial Underwriting and Portfolio teams in the design and distribution of commercial products, acting as the Lead for Commercial claims in providing structured and regular feedback on product performance from a claims perspective
- Ensure alignment of Underwriting and Portfolio stakeholders and influence outcomes resulting in the cost-effective management of claims to drive improve profitability
- Key stakeholder for managing regulatory, risk and compliance obligations for Commercial claims.

**What You’ll Bring**:

- Minimum 10 years commercial work experience within insurance or financial services
- Minimum 7 years experience leading high performing teams
- Demonstrated management experience within insurance claims or large-scale operational teams
- Strong understanding of commercial insurance claims practice, products, underwriting and product design
- Strong business acumen with strong knowledge of key business drivers that enable accurate budgeting, forecasting and business planning
- Advanced communication and stakeholder management skills with strong ability to convey, receive, and accurately interpret information.

**Culture**: Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance and corporate services. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.

Employee perks | Suncorp Group

_ We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers._

**Advertised**: 10 Nov 2025 AUS Eastern Daylight Time **Applications close**: 21 Nov 2025 AUS Eastern Daylight Time Apply on Kit Job: kitjobau.com/job/3qgnvm