Customer Support Officer (Sydney)

Job description

IVEGA Group Pty Ltd is an Australian-based software company and develops and designs IT solutions for clients. In a noticeably short duration, the company has gained a global customer footprint, encompassing the USA, Canada, Europe, Australia and India.

Job Title: ICT Customer Support Officer

Company: IVEGA GROUP PTY LTD

Location: Suite 2, 1 Horwood Place Parramatta, NSW 2150

**Salary**: $90,000 to $100,000 (Excluding Superannuation)

**Job Description**: **Position Overview**: **Key Responsibilities**:

- Diagnose and resolve hardware, software, and network-related issues in a timely manner.
- Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and other peripherals.
- Escalate complex incidents to higher-level technical teams or vendors as required.
- Maintain accurate records of service requests, solutions, and system configurations.
- Assist in setting up user accounts, permissions, and access rights in line with company policies.
- Provide end-user training and guidance on ICT systems, best practices, and security procedures.
- Participate in system upgrades, testing, and deployment of new technologies.
- Monitor system performance and report recurring issues to the ICT Manager for continuous improvement.

**Skills and Competencies**:

- Strong technical troubleshooting and diagnostic abilities.
- Excellent communication and customer service skills.
- Ability to manage multiple support requests and prioritise effectively.
- Familiarity with remote desktop tools and ticketing systems (e.g., ServiceNow, JIRA, Zendesk).
- Understanding of ITIL or similar service management frameworks (preferred).
- Detail-oriented with robust problem-solving and documentation skills.

**Qualifications and Experience**:

- Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.
- 1-3 years of experience in ICT support, helpdesk, or technical assistance roles.
- Experience supporting users in corporate or enterprise environments.
- Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL Foundation (advantageous).

Pay: $90,000.00
- $120,000.00 per year Apply on Kit Job: kitjobau.com/job/3qh0k1