Part-time Guest Experience Lead | Westfield Sydney City …, City of Sydney

Overview Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we\'re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. Job Summary The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, responsible for driving store performance on the floor through an exceptional and inclusive guest experience and team achievement of daily sales or unit targets. Guest Experience Leads provide input to team member performance evaluations, recommendations into store hiring decisions, and lead the floor. Responsibilities
- Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
- Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education and assisting guests when needed (e.g., when other team members are unavailable).
- Move dynamically and lead from the floor, assessing and fulfilling the needs of the business, team, and guests.
- Conduct preparation activities to ensure in-store readiness for guests and maintain the operational excellence of the store throughout shifts.
- Open and close the store in accordance with opening and closing procedures.
- Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive results.
- Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
- Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
- Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment. Job Requirements
- Eligibility Must be legally authorized to work in the country in which the store is located.
- Must have the ability to travel to assigned store with reliable transportation methods.
- Schedule/Availability The work schedule can vary based on store needs.
- Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays.
- During peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members.
- Experience 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations).
- Some experience in leading, mentoring, or delegating with others.
- Job Assets (nice to have) Education: High school diploma equivalent, or above. Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers). What We Look For
- Inclusion & Diversity: Creates/supports an inclusive setting that values/celebrates differences
- Integrity: Behaves in an honest, fair, and ethical manner
- Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
- Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
- Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
- Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
- Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
- Interactive Communication: Conveys information effectively and understands information shared while interacting with others Work Context
- Work involves moving through the store, sometimes with bright lights and loud music.
- Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices.
- Work involves moving boxes, fixtures and mannequins weighing up to 30 lbs (13.6 kg) or using ladders to reach materials. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qsdfv