Electrical Technician Support Officer Sydney

Sydney | Full time (Must have battery experience and be located in Sydney)

RedEarth builds battery systems in Brisbane to help Australians take control of their energy. Homes and businesses rely on these systems to reduce grid risk and stay powered when it matters.

When something goes wrong in the field, RedEarth owns it. We support our installers, stand behind our systems, and fix problems properly. This role sits at the centre of that mission.

This is a technical support role for a licensed electrician who enjoys problem-solving and backing others. Most work is office-based, with flexibility built in, plus occasional site visits when hands-on support makes the difference.

What you’ll be doing Provide Tier 2 technical support to electricians and installers in Sydney

Support commissioning, configuration, and fault resolution

Interpret wiring diagrams, schematics, and standards to guide compliant installs

Diagnose electrical faults, system behaviour, firmware, and communications

Attend site when required to support complex or critical issues

Log and track support cases clearly in CRM systems

Work closely with engineering and product teams on root-cause fixes

Support warranty investigations and corrective actions

Stay current with Australian electrical standards and WHS requirements

What you must have Direct experience with battery or energy storage systems Unrestricted Australian Electrical Licence

Strong troubleshooting and fault-finding skills

Confidence reading and explaining electrical documentation

Transparent, calm communication style

Comfort using software tools and support platforms

Nice to have, not required Experience in technical support, service, or commissioning roles

Exposure to energy systems, industrial work, or smart equipment

Additional training or certifications beyond core licensing

Why work at RedEarth Help power Australian homes and businesses, not just close tickets

Work on real systems designed, built, and supported locally

Versatile work setup with balance between office, remote, and site time

Influence product quality through direct feedback to engineering

Clear pathways into senior technical or specialist roles

Join a team that takes ownership and backs each other!

Ready to step into a role with purpose?

Apply now or reach out for a confidential chat about how this role could fit your next move. Apply on Kit Job: kitjobau.com/job/3qpwje