Claims Assessor Life Insurance Tpd & Income Protection Sydney

The Role

You will be responsible for managing a portfolio of life insurance claims, assessing eligibility and making timely, fair decisions aligned with policy and regulatory guidelines.

Key responsibilities include:

Manage a portfolio of approximately 60–70 claims Assess Group claims linked to superannuation funds (with potential exposure to multiple funds or a dedicated fund) Work across TPD (Total & Permanent Disablement) and/or Income Protection claims Liaise with medical professionals, employers, and stakeholders to gather evidence Ensure compliance with policy terms and legislative requirements Deliver high-quality customer outcomes within service timeframes

About the Environment Focus on Group Insurance policies (superfund-based) with consistent policy structures Exposure to Retail policies available in some teams (customisable, individual cover) Cooperative team structures with ongoing hiring and growth Hybrid working model (2–3 days WFH)

What We’re Looking For Previous experience in life insurance claims assessment (TPD and/or IP) Robust understanding of Group insurance policies Ability to manage a portfolio and meet deadlines Backgrounds considered:

Allied Health (e.g., physio, OT) Legal / Insurance / Financial Services CTP or Workers Comp claims Nursing or medical backgrounds Strong communication, investigation, and decision-making skills

Preferred Experience Experience handling portfolio volumes of 60+ claims Delegated authority (DA) exposure e.g.:

IP: ~$5K–$7K monthly benefit TPD: ~$175K+ assessment levels Secure tenure in previous roles (systems are complex, requiring commitment)

What’s on Offer Salary up to $110K–$140K package depending on experience Performance bonus up to 10% Hybrid working arrangements Structured onboarding and training Continuous hiring & team growth – strong career progression opportunities Apply on Kit Job: kitjobau.com/job/3qqh5y