Customer Support Officer - Digital (Sydney)

The next step in your career starts here... Hourly rate
- $***** Permanent full-time position Weekday and possible weekend work
- chance for penalty rates! 8:00am-4:00pm Shift (flexible and subject to change) Coates Digital Operations Centre is based at our head office in Mascot and is comprised of Digital Inbound Customer Support Officers. This position is focused on inbound customer enquiries via online channels, such as email and our website. Your day will include: Providing customers with product and service information Compiling quotes, upselling and cross-selling to convert opportunities into sales Liaising with our branch network to source equipment for customers Logistics support for equipment deliveries, transfers, and pick-ups Prior to servicing customers, you'll receive comprehensive training to equip you to deliver a seamless experience for our customers. Please note that you may be required to work weekends on a rotating roster. What you'll get in return We provide our team with a wide range of perks and benefits, including: Development and career progression pathways Flexible working options available—let's discuss what works best for you Access to our employee discounts, benefits and wellbeing program Purchased additional leave program Novated leasing and salary sacrifice 12 weeks Paid Parental Leave in addition to government parental leave scheme Volunteering opportunities through the Coates Foundation What you'll bring to the role Our amazing team is comprised of people who came from a variety of industries and backgrounds, such as internal sales, account management, customer care Apply on Kit Job: kitjobau.com/job/3qr7r1