Service Executive - Insurance Broker Support (Sydney)

Posting Description: Service Executive
- Insurance Broker Support Aon is looking for candidates who have a passion for client service and an interest in developing their insurance career. This role works with local client service team that supports Specialties Surety Solutions clients. In this role you will be providing support to a team of Client Executives and Client Managers with varied portfolios. This is a hybrid role with the flexibility to work from home and from our Aon office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Your day will be busy with a focus on client servicing which will be the key to your success! Responsibilities
- Work in a collaborative team workplace to provide high‑quality administrative support to our Surety Solutions team (new bonds and bond extensions).
- Monitor and manage a shared group email inbox, ensuring timely and accurate responses and filing of correspondence.
- Support the delivery of client invoicing with strong attention to detail and adherence to agreed timelines.
- Manage the completion and filing of checklists and templates for each bond placement to ensure compliance requirements are met.
- Communicate with clients via email (as required) to confirm details, provide updates, and support their needs.
- Maintain accurate records and filing (electronic and/or physical) for all bond documentation and client correspondence.
- Build and maintain effective working relationships with Senior Brokers, Client Executives and Client Managers.
- Provide day‑to‑day guidance and on‑the‑job training to Service Specialists where required.
- Contribute to process improvements and help identify opportunities to streamline administrative tasks. Enhance the client experience through outstanding customer service and reliable follow‑through. How this chance is different As an Aon colleague, you will never be limited by your job title. Instead, you will learn and grow alongside some of the most talented people in the business, who genuinely want you to be the best version of yourself. We honestly believe that our culture is different, with authentic and inquisitive individuals who each bring something unique to our team. Be you, be unique with us. Skills and experience that will lead to success To be successful in this role, you will be passionate about a career in insurance and have strong administration and customer service skills. Our ideal candidate will relate to the following:
- Previous experience in an administrative, coordination or support role within financial services, insurance or a similar professional services environment.
- Strong organisational skills, with the ability to manage multiple tasks, prioritise workload and meet deadlines in a fast‑paced environment.
- High attention to detail and accuracy, particularly when working with documentation, correspondence and invoicing.
- Confident written communication skills, with the ability to draft clear and professional emails to clients and stakeholders.
- Proven ability to build positive working relationships and collaborate effectively with internal stakeholders at different levels.
- Comfortable working with Excel (e.g. tracking spreadsheets, updating logs, basic formulas and filters) and learning new systems and tools.
- Proactive and solution‑focused mindset, with a willingness to ask questions, learn and continuously improve.
- Commitment to delivering an exceptional client experience in every interaction.
- Experience within surety or commercial insurance is advantageous but not essential; training and support will be provided.
- Relevant insurance qualifications (e.g. Tier 1 or equivalent) are desirable but not mandatory. This is an excellent development opportunity for a polished and credible professional to enhance their corporate skills and build on capabilities in a diverse and challenging role. Ongoing support and mentoring will be provided to ensure your success and a pathway for career progression. How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected] Apply on Kit Job: kitjobau.com/job/3r1sdb