Technical Support Officer City Of Sydney, City of Sydney

About the Team

You’ll be joining a dedicated and cooperative team that takes pride in delivering secure, reliable, and customer‑focused outcomes. We work hard to support one another, share knowledge, and celebrate success. At Armaguard, we value integrity, teamwork, and a commitment to doing things the right way — every time.

What does the job look like?

Analyse and investigate trends to reduce call rates and maximise customer satisfaction

Support and manage technical escalations and take ownership of end outcomes

Provide Level 2 help desk support to Field Technicians and subcontractors

Undertake field work where needed to resolve complex issues

Assist in creating and maintaining parts matrices for relevant devices

Use data‑driven insights to identify technical and procedural improvement areas and provide training support for Field Technicians and subcontractors

Are you the one?

Knowledge of the ATMs/Cash Management devices or a technical know‑how

Exceptional problem‑solving skills with the ability to trouble‑shoot complex issues and manage escalations effectively

Strong organisational and multitasking skills coupled with excellent verbal and written communication skills

Capable to work independently and collaboratively in a quick‑paced workplace

Able to work a 7‑day rotating roster (including weekends and public holidays)

What’s in it for me?

A collaborative environment that supports professional growth

Paid parental leave

Career development opportunities and mentoring programmes

Access to a range of benefits across dining and adventure, travel and health and well‑being

The backing of two trusted Australian security leaders — Armaguard and Prosegur

A culture built on safety, accountability, and excellence

Further Information

You will be required to meet Linfox Armaguard Group’s employment criteria, which will include but not be limited to a criminal history check, a full medical with drug and alcohol test.

EEO Statement

At the Linfox Armaguard Group, we focus on providing an inclusive and diverse workplace where our people can perform at their best. We welcome and encourage applications from people of all backgrounds, identities and perspectives; with people of diverse genders, ages, religions, abilities, sexual orientations and cultures (including Aboriginal and Torres Strait Islander peoples) encouraged to apply.

J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r58ip