Tow Truck Operator / Tow Truck Driver (Sydney)

What You'll Do Respond to road service calls, loading, transporting and unloading vehicles. Do so in a professional manner while adhering to all road rules. Help represent the NRMA brand by understanding the needs of the customer and demonstrating customer‐first service solutions. Utilise towing and transportation expertise to analyse the vehicle breakdown position and identify the most appropriate action to recover, secure and transport the vehicle in accordance with safety standards and tow truck regulations. Ensure explicit and appropriate communication with members, ensuring member safety and excellent customer service at all stages during the recovery process. Maintain tools, uniforms and equipment so that presentation is kept to a high standard and in a serviceable condition. Actively contribute to working groups, toolbox talks, trials and committees to enhance operations. What You'll Bring A full valid NSW Medium Rigid Driver's Licence (or higher). A valid Tow Truck Driver's Certificate or be eligible to obtain one prior to commencement. Qualifications & Experience Flexibility to work on a rotating roster over a 7‐day week (including public holidays) – for 12‐hour shifts between 6am and 8:00pm. Exceptional customer service skills and demonstrated experience to work effectively across diverse communities. Knowledge and understanding of safe work practices with the ability to follow safe work procedures to ensure the highest level of safety. Excellent communication and active listening skills. A strong team player with a flexible and robust attitude, together with a positive mindset. An ability to adapt to change and work within recent and changing parameters. A passion for transportation, cars or trucking and/or relevant experience in the industry is desirable. Position will be based out of our Prestons depot with requirement to pick up and drop off your tow truck from this location daily. What's in it for You Industry‐leading Tow Training program at the new NRMA Towing Centre for Excellence, including full training and support to obtain your Tow Truck Certificate. Full training and support provided at the NRMA Towing Centre, including ride‐along coaching with experienced drivers. Progressive flexibility, leave and well‐being benefits to balance all of life's priorities. Travel discounts on SIXT car rental, cruises and accommodation at our award‐winning NRMA Holiday Parks and Resorts. Complimentary myNRMA Rewards membership including free Roadside Assistance and discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more. Discounts on a range of NRMA personal insurance products including car, home and travel. Grow, progress or relocate your career and move around the NRMA Group or different locations with us. Know Your Belong We're for inclusion, diversity and representing the members, guests, customers and communities we serve. That's why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team. Job reference: #J-*****-Ljbffr #J-*****-Ljbffr Apply on Kit Job: kitjobau.com/job/3rea8m