Advanced Technical Support Engineer, Industrial Automation …, Sydney

Are you passionate about improving customer satisfaction and creating market stability? Look no further as we're seeking a dedicated individual to provide top-tier technical support for Schneider Electric's range of Industrial Automation products and related solution. We have an exciting opportunity for an Advanced Technical Support Engineer
- Industrial Automation to join our Pacific Zone Technical Support team. Based in Sydney (Australia), this role will report into the Senior Manager, Advanced Technical Support. As an Advanced Technical Support Specialist, you will play a pivotal role in guiding customers and SE businesses in their post-sales journey. This includes Installation / Set-up support, maintenance support and Remote troubleshooting assistance. Key operational responsibilities will include:
• Understand customer issue and expectations, including assessment of additional relevant information that may be needed to perform a comprehensive remote troubleshooting
• Incident and escalation point of contact for managing the resolution of customers critical issues. This includes: liaising multiple stakeholders (Technical leadership team, Product marketing, Level-3 support, Quality, R exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric
- apply today! €40 billion global revenue +9% organic growth *******+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and secure to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Apply on Kit Job: kitjobau.com/job/3rfaqk