Part-Time Customer Experience Specialist — Fast Problem …, City of Sydney

- Customer-first mindset with 6-12+ months experience managing customer relationships
- Be a part of a tight-knit team of problem solvers who can think fast on their feet
- 12-15 hours work week, across minimum 3 days between Monday to Friday, 8:45am to 6pm Start your adventure with Zip Join Zip’s Customer Experience function, responsible for creating memorable experiences for the millions of Australians who choose to pay with Zip
- a leading a leading digital financial services company. As a first port of call for all customer enquiries, Zipsters in this supportive team work well at pace, have a strong attention to detail and enjoy the variety that comes with managing interactions with people from all walks of life. Beyond a willingness to take ownership of customer feedback and solve interesting challenges, core to this team’s success is the ability to identify opportunities to improve our processes and products. During the first month of this role, we will require you to work full-time hours as we provide you with all the tools and knowledge to succeed in the position. After the initial training period, we will then move on to your selected availabilities. Cool stuff you’ll be working on
- Supporting all Australians to shop with confidence using Zip, obsessing over the experience customers have with us
- Manage inbound customer calls and tickets and escalate requests to other team members across a broad range of internal teams
- Lead customer interactions with confidence, playing an important role in converting our customers into trusting lifelong users
- Put your name to driving positive change throughout the business by identifying and solving customer issues and proposing next level process improvements and product enhancements
- Follow internal workflows and processes carefully with a robust attention to detail Apply on Kit Job: kitjobau.com/job/3rqdwo