City Assets Customer Experience Improvement Officer …, City of Sydney

About The Opportunity We are seeking a customer‐focused skilled professional to lead correspondence improvement across City Assets on a term contract, full‑time basis for up to 2 years. This role plays a key part in improving correspondence performance across the City Assets Directorate. It is responsible for managing correspondence systems, including CRM platforms, processes, and reporting, to ensure responses are timely, accurate, and consistent. By improving the quality, clarity, and reliability of written responses, the role enhances the experience of residents, Councillors, and stakeholders. It supports operational teams to meet correspondence performance targets and strengthens practices for Councillor constituent requests, complaints, and general enquiries. The role operates in accordance with all relevant legislation and Council requirements, including the NSW Work Health and Safety Act ****, Work Health and Safety Regulation ****, and Council’s Safety Management System. Blacktown City Council strives to be an inclusive workplace for all people. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities. Qualifications and Experience
- Minimum Diploma in Business Administration or a related field
- Solid experience in a similar field
- Strong written and verbal communication skills
- Able to provide qualified and timely customer service responses
- Proven experience in managing and improving customer experience through a correspondence process in the context of a large organisation
- Experience in managing relationships with internal and external stakeholders
- Demonstrated proficiency in Microsoft 365 products such as Word, Excel, Outlook and Teams
- Demonstrated proficiency in SharePoint, TRIM/HPE CM and Microsoft 365 tools to manage workflows and information
- Current class C driver's licence Desirable
- Knowledge of applicable legislation/regulations
- Demonstrated high understanding of team engagement, process improvements, customer value chains and communication processes
- Ability to work within a team environment Remuneration and Advantages Entry level for this position starts at $1,****** per week. 35-hour working week. Opportunity to participate in Council's flextime arrangement. Employee benefits such as leave entitlements (where applicable), 12% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs. Our Commitment to Safety Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre‑employment phase, and via a series of random and cause testing. We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children. #J-*****-Ljbffr #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rri1s