Sovereign Apps Support Manager — IT & Security (City of …, City of Sydney

This role is being offered as a 12 month Maximum-Term contract opportunity. At PwC Australia, the work undertaken in Tech Hub covers a range of areas from leading and supporting the company through to the build or adoption of new technology, to protecting against risk, and delivering valuable data insights that transform our technology capabilities. As a Support Manager
- Sovereign Apps, you’ll play a vital role in managing the overall support function, including strategy, planning, and execution. You will ensure that the support team is aligned with business objectives and that high standards of service are maintained, working with clients across Tech Hub to provide technical support and troubleshooting for end-users and IT systems. Why PwC? At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health—giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential. Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future. What you’ll do:
- Own and manage IT issues relating to sovereign applications, ensuring timely and effective resolution in line with security policies, compliance requirements and firm strategy.
- Engage and coordinate with business owners, Business Relationship Managers (BRMs), internal and global IT teams, Enterprise Architecture (EA), vendors and other stakeholders to manage expectations and deliver support outcomes.
- Oversee core IT owner responsibilities including data classification, disaster recovery and business continuity reviews, QMSE audits, SailPoint reviews and integration requirements, SSL/digital certificate renewals, ARR activities, AI risk assessments, incident management, change management and vulnerability remediation.
- Provide hands‑on Level 1 to Level 3 technical support across applications and infrastructure, including user and group administration, CyberArk and server access audits, patching, and application upgrades.
- Liaise with networking, hosting, and support teams to escape issues appropriately and secure specialist expertise for problem resolution.
- Provide technical support and advisory services for SQL databases and Angular‑based services to support application stability, governance and optimization.
- Contribute to support strategy, documentation, operational governance and continuous improvement of service delivery. What we’re looking for:
- Strong decision‑making capability, with the ability to assess complex technical issues quickly and take decisive action aligned to security and business priorities.
- Demonstrated stakeholder management skills, with the ability to communicate effectively and build trusted relationships across business, technical and vendor groups.
- Proven capability in delivering Level 1 to Level 3 technical support, troubleshooting, and problem resolution across application and infrastructure environments.
- Sound understanding of security and compliance practices, including identity and access management, certificate management, vulnerability remediation, audit readiness and policy adherence.
- Experience in incident, change, and problem management within ITSM or ITIL-aligned environments.
- Strong collaboration skills, with the ability to work across cross‑functional teams including operations, hosting, networking, architecture and global support teams.
- Working knowledge of SQL Server environments and familiarity with Angular-based services and related application support considerations.
- Experience managing third‑party vendors and coordinating external support for upgrades, maintenance, and issue resolution. Required Software & Tools Experience:
- Identity & Access Management: SailPoint, CyberArk.
- Database: Microsoft SQL Server Management Studio (SSMS), SQL Server.
- Programming / Scripting: Basic knowledge of Angular framework and Visual Studio.
- Application Tools: Alteryx and other vendor‑specific applications relevant to Assurance or sovereign applications.
- Security: SSL/digital certificate management tools, vulnerability scanning and patch management solutions.
- ITSM Tools: Incident and change management platforms such as ServiceNow and JIRA.
- Collaboration & Communication: Microsoft Teams, Outlook, Confluence, SharePoint.
- Monitoring & Analytics: Application and Windows‑based monitoring/logging tools, including event logs and application logs. What you’ll gain:
- The opportunity to work with leading organisations and cutting‑edge technology that challenge and expand your expertise.
- Flexibility means trusting you to choose when, where, and how you work—balancing what’s best for you, your team, and your clients to grow and thrive together.
- Transparent paths for career progression supported by continuous learning and leadership development.
- Generous leave entitlements including four weeks’ annual leave and float public holidays to support your work‑life balance.
- A world‑class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life. We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here. Ready to grow here and go further? Join PwC Australia as a Support Manager
- Sovereign Apps and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future. We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role. No Agencies Please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications direct from individuals. 728658WD #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rro7g