Senior Program Manager - Transformation (City of Sydney)

Primary Details Time Type: Full time Worker Type: Employee Location: Sydney, NSW Type: Permanent, full time Hybrid role, Happy to talk flexible working The opportunity We’re looking for a Business Program Manager to lead the business delivery of our New Insurance Platform (NIP) across AUSPAC. This is a critical leadership role, partnering closely with technology and senior stakeholders to ensure business outcomes are clearly defined, delivered, and embedded successfully. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. Your new role Acting as the senior business owner for the program, you will shape how we design, build and transition to a new platform that supports our future growth. Working across product, operations, and transformation teams, you’ll lead through complexity, ensuring strong governance, clear direction, and successful outcomes.
- Act as the accountable business owner for the Current Insurance Platform, ensuring delivery aligns to business objectives, scope, and transformation strategy
- Lead end-to-end discovery, defining business processes, product requirements, data impacts, and regulatory considerations
- Oversee product streams across multiple tranches, ensuring alignment between product intent, platform capability, and business outcomes
- Own and drive the business readiness approach, ensuring teams are prepared for go-live across all impacted business areas
- Manage governance, risk, and issues, including RAID oversight and providing clear executive decision support
- Lead senior stakeholder engagement across QBE, Elders, and delivery partners, while supporting go-live decisions and transition into BAU and hypercare About You To be successful in this role you will have:
- General insurance experience, with demonstrated capability in leading large-scale business transformation across complex environments.
- Strong experience owning discovery, business readiness, and operating model change
- Proven ability to work as a senior counterpart to technology delivery, influencing across business and delivery teams
- Deep understanding of governance, risk management (RAID), and executive decision frameworks
- Exceptional stakeholder engagement skills, with the ability to influence at executive level
- Strong commercial judgement and the ability to navigate complexity, ambiguity, and competing priorities Benefits
- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest
- 18 weeks’ gender‑equal flexible leave for all new parents, including paid super
- A range of discounts on insurance products, car hire, hotels, goods and services Rewards & Recognition
- 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program
- Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates Skills Analytical Thinking, Business Transformation, Coaching for success, Communication, Cost Management, Critical Thinking, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Project Resource Management, Stakeholder Management, Strategic Planning, Waterfall Model, Working Independently Application Close Date: 25/05/ :59 PM Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rt17m