Applications Support Analyst - Business & Cloud Systems …, City of Sydney

Who we are Jemena is an Australian energy company that owns and operates gas and electricity transportation assets across Australia. Overview of our role New permanent role as the Applications Support Analyst – Business & Cloud Systems. You will collaborate with cloud application users, keep systems stable and reliable by responding to issues, monitoring performance, and guiding key application updates. You will build relationships with stakeholders, improve processes, create documentation, deliver training, and assist with cloud integrations using JavaScript and APIs. Key responsibilities
- Primary contact for Level 1 and Level 2 application support, troubleshooting issues and coordinating resolutions.
- Practical experience with cloud-based systems, configuration, basic administration and onsite development support.
- Monitor performance, manage incidents and maintain system stability and user satisfaction.
- Engage stakeholders, set transparent expectations and gather effective requirements.
- Communicate across technical and non-technical audiences, lead UAT and validate solutions.
- Deliver user training and drive continuous improvement to enhance efficiency and service quality.
- Travel to operational depots across ACT and Victoria may be needed for training and onsite engagement. Qualifications and skills
- Bachelor's degree in IT, Business or related field, with 5+ years' experience in Application or Business Analysis.
- Strong background in application and operational support, including cloud-based systems and client-side development (JavaScript, .NET, APIs).
- Experience with Field Service Management platforms such as IFS, Salesforce Field Service or ServiceNow (highly desirable).
- Solid understanding of IT/digital systems, application lifecycle management and ITIL practices.
- Excellent analytical, problem-solving, documentation and communication skills for both technical and non-technical audiences.
- Familiarity with Waterfall and Agile methodologies (Jira, Confluence, ServiceNow) and a commitment to continuous improvement. Benefits
- Family Inclusive Workplace accreditation.
- Flexible work arrangements and additional leave perks.
- Parental, reproductive and well-being support benefits.
- Career development pathways and yearly financial support to upskill.
- Generous employee referral program.
- Inclusive and diverse culture with a focus on work/life balance.
- Group benefits for all employees. Diversity and inclusion We are committed to developing a diverse and inclusive workforce that reflects the communities we are part of. We welcome applications from people of all ages, backgrounds, abilities and identities. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ru0lu