Group Insurance Claims Consultant (Sydney) (City of Sydney)

A new transformational adventure awaits you... How does 5 weeks of annual leave, a fulfilling career you’ll genuinely enjoy, and working for a reputable organisation that promotes wellbeing and drives digital transformation sound to you? As one of Forbes **** 'World's Best Employers' and Fortune's 'World's Most Admired Companies' for ****, Zurich, a leader in the insurance industry, is on a journey towards a brighter future. It’s key to know that what you do matters. As a Claims Consultant, you’ll support customers at a pivotal moment in their lives, managing a portfolio of Life‑Risk disability claims and balancing technical decision‑making with empathy, care, and clarity to deliver fair and timely outcomes. Working closely with senior claims leaders and specialist partners, you will help shape a high‑quality claims experience while contributing to continuous improvement as we modernise our systems, processes and ways of working. Responsibilities
- Managing a portfolio of Life‑Risk disability claims in line with policy terms and service standards.
- Delivering clear, timely, and compassionate communication to customers and stakeholders.
- Maintaining strong oversight of claim workflows to ensure accurate and efficient outcomes.
- Supporting quality assurance activities and continuous improvement initiatives.
- Ensuring compliance with internal controls, regulatory, and legal requirements.
- Building cooperative relationships with internal teams and external partners. Qualifications
- Experience managing Life Insurance or Life‑Risk disability claims.
- Strong understanding of claims assessment, investigation, and coverage evaluation.
- Ability to manage competing priorities while maintaining attention to detail.
- Experience working within regulatory and compliance frameworks.
- Confidence engaging with a broad range of internal and external stakeholders.
- Relevant qualifications such as HSC or equivalent, with Allied Health or Legal studies well regarded. Benefits
- Five weeks of annual leave for permanent staff, plus 15 days of personal/carer’s leave and Family Care leave.
- Hybrid working arrangement – three days in the office and two days working from home per week for full‑time employees.
- Wellbeing programmes, an annual AUD$500 wellbeing payment, and an AUD$295 new‑starter e‑voucher for work‑from‑home setup.
- Award‑winning training programmes to support career growth.
- Global mobility opportunities across more than 200 countries.
- Work in state‑of‑the‑art Green Star‑rated offices and access to additional employee programmes. Zurich is an equal‑opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to let us know at the time of your application. #J-*****-Ljbffr #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ruh5c