Client Management Associate (Bilingual Mandarin) (City of …, City of Sydney

Overview Class: Full-time AND Permanent Legal Entity: StoneX Financial Pty Reporting to: Team Lead
- Client Management China & SEA Responsibilities Position Purpose: Client Management Associates are responsible for responding to client inquiries in an accurate and timely manner through phones, chats or emails. Associates accurately apply procedural knowledge and guidelines to client calls, chats & emails while developing and managing client relationships.
- Being part of a team dedicated to handling all aspects of the customer experience
- Handle incoming trading inquiries and client issues via phone, email and live, interactive chat
- Trade research/Quotes
- Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products
- Place Spot FX, CFD’s, Commodity and Equity trades, provide quotes
- Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools
- Work in a fast-paced and dynamic setting by assisting clients and delivering solutions-focused results
- Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers
- Desire to learn and utilize current concepts related to industry licensing, regulations, policies/procedures, available programs/services
- Excellent consultative, rapport‑building, listening and communication skills
- Demonstrate a positive and professional image at all times Qualifications To land this role you will need:
- Positive mathematical, analytical and problem-solving skills
- Strong attention to detail with emphasis on accuracy and timeliness
- Excellent listening, written, and verbal communication skills
- Approachable, flexible, dependable, and conscientious
- Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously
- Demonstrates self-confidence and the ability to maintain composure in difficult situation
- Fluency in English and Mandarin
- Welcome Fresh graduates What makes you stand out:
- Working experience in a related brokerage environment is a plus
- Keen interest in the investment and financial services fields Working environment:
- 2-3 days in office, 2 days remote
- Weekend shift: Weekend + Monday + Tuesday + Wednesday #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ruvza