National Training & Onboarding Manager (City of Sydney)

In this role you will be responsible for:
- Leading the Training & Onboarding function to deliver best‑in‑class onboarding and uplift capability through structured and standardised training.
- Designing and delivering a best‑in‑class onboarding program ensuring new clinic and contact centre staff are fully prepared, capable and aligned with Audika’s culture, standards and …
- Setting early performance foundations by establishing transparent standards of best practices across clinical practice, client experience, operational processes and behaviours.
- Developing a rolling 12‑month training and onboarding roadmap in collaboration with the Sales and Ops and Contact Centre leaders.
- Building capability early, reducing performance variability, and supporting the long‑term success of clinic staff. This role is accountable for the quality, structure and consistency of all clinic training, maintaining subject matter expertise across clinical/operational processes, ATRT, systems and processes. This National Training and Onboarding Manager role is based in the North Ryde head office requiring attendance in the office at least 3 days per week. On‑site attendance at the North Ryde head office is required during the delivery of onboarding program. You will be successful in this role if you have:
- Minimum 5 years’ experience in learning, onboarding, clinical training, or capability development within healthcare or similar industries (essential)
- Minimum 5 years’ people leadership experience, including coaching, performance management, and workload prioritisation (essential)
- Minimum 5 years’ experience designing structured onboarding programs, competency frameworks, and learning pathways (essential)
- Demonstrated experience facilitating clinical, systems, and operational training in group and virtual formats (essential)
- Demonstrated experience assessing new hire capability and readiness, including behavioural and technical components (essential)
- Clinical audiology or hearing care experience (essential)
- Experience supporting adoption of new systems, processes, or clinical initiatives (desired)
- Experience collaborating with cross‑functional teams such as Sales & Ops, Audiology, and IT (desired)
- Ability to travel interstate (required) Qualifications:
- Master of Audiology or equivalent clinical qualification (desired)
- Tertiary qualification in Adult Education, Learning & Development, or related discipline (desired)
- Certification in instructional design or capability development (desired) We are offering:
- Permanent Full‑Time role in an established global organization
- Professional development through clear career path and professional training
- MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia
- Online Wellbeing center – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
- Employee Assistance Program
- Birthday and Christmas gifts
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